FAQ

Using the Library


Using the Website

Services at the Library


Staying in the Loop


Supporting the Library


Visiting the Library




When Are You Open?
Monday-Friday 10:00am-8:00pm
Saturday & Sunday 10:00am-5:00pm

For more information, please look under “Library Information” on our website homepage.
 
How Much Does a Membership Cost?
Please note that proof of residency and photo ID are required for all memberships. Payment can be made through cash or cheque only. Memberships are updated annually. Family: $20 (includes 2 adults and all children under 18 living at home)
Adult: $12
Senior (65+): $3
High School Student: FREE
Child: FREE
Non-Residents: $70
Temporary (1-3 months in Canmore): $22 price includes a $10 refundable deposit
Non-Permanent Residents: $12
For more information please look under the Using the Library>Memberships section on our website.
 
How Many Items Can I Borrow at a Time?
Books: 50 items
A/V (DVDs, CDs, and Audiobooks): 10 of each
 
How Long Can I Have an Item Out For?
All items belonging to our branch have a loan period of three weeks, except for DVDs which are one week. When you order an item in from another library you are subjected to their loaning policies.
 
I've Put an Item on Hold, How Will I Know When It Has Arrived?
You will receive a notification either on your phone or email, depending on what you have noted as your preference at the time of registration. We will hold your item for 10 days, if you think you won’t be able to come in within that time please notify us as soon as you can.
 
How Often Can I Renew an Item?
If no one has requested the item you can renew it twice.
 
I am Late Returning an Item, How Much Are Fines?
We offer one days grace on overdue items; then we begin charging .10 cents a day per item. Fines will be charged to a maximum of $4 for an adult item, and $2 for a children’s item, or $10 per family/per card. An entire family or individual account can be cleared for $10 (if fines are over the $10 limit).
 
The Library is Closed, How Can I Drop Off My Books?
For after library hours please feel free to use our book drop, located on the side of the building near the top of the ramp at the entrance to Elevation Place.
 
What is My Username and PIN?
Your username is set, by default, to your barcode found on your library card, with no spaces in-between. The PIN is set, as a default, to the last four digits of your phone number that was provided at the time of registration. You can change your username and/or password by logging into your account on TRAC (a link is located on the right hand side of our website). 

Why Can't I Renew My Books Online?
There are a few reasons why a book cannot be renewed online: if it is overdue it will not let you renew, if you have reached your limit of renewals, or if someone has placed the item on hold. If you have any issues please don’t hesitate to call the library.
 
How Do I Search For a Title Online?
From any page on our website you can access the catalogue search. You can search with the filter of Keyword, Author, Subject, or Title. Once you have completed your search you will be brought to a new page where you can filter your results even further. Please note that you need to either limit the search to your local library or select “Where is it” located beside each item to make sure that it is in the library of your choice. You will also notice that beside each item record it will tell you the type of material you have: book, DVD, audio recording etc. Please pay careful attention to the type of material you are ordering to ensure you are getting exactly what you want.

What E-Resources are Available to Me With My Library Card?
Please visit this site for a complete list of e-resources
 
Can I Print at the Library?
Yes, we have a number of computers open to the public. We do charge for printing due to cost of paper and toner. We charge .25 cents per sheet of paper for black and white printing and photocopying; we charge .50 cents per sheet of paper for colour printing (colour printing is only available on our photocopier). The computers are set up as first come first serve, so please keep this in mind when coming to use them.

Please look under Using the Library>Internet Access section on our website for more information.
 
Can I Fax from the Library?
No, unfortunately we do not offer a public fax machine, however there are two locations in Canmore that do offer this service. Bow Valley Basics which is located off of Railway Avenue does, you can contact them by clicking here. Or Canmore Business Centre located at on Bow Valley Trail and you can contact them by clicking here.

Are your rooms available to rent out?
Yes, either our meeting room or program room are available to be rented out.

For more information please go to Using the Library> Room Rental section on our website.
 
Do you facilitate exams?
Yes, we often facilitate exams in our library. We charge a $20 sitting fee and require photo identification. Please call the library at 403-678-2468 to book an exam or get more information about this service.
 
Where Can I Hear about Upcoming Programs?
There are several ways to keep up on the latest information from us, and you can choose which method works best for your lifestyle. You can look at our events calendar on the homepage of our website, go to “Programs & Events”, look under “Children’s Library”, sign up for our Monthly Newsletter (see below for more details on how to do that) or follow us on any of our social media outlets where we post upcoming events and information.
Facebook: www.facebook.com/canmorelibrary
Twitter: @Canmorelibrary
Goodreads: Canmore Library
Pinterest: www.pinterest.com/canmorelibrary
 
How Do I Subscribe to the Monthly Newsletter?
You can subscribe by clicking here and filling out the form

Please visit our About Us> Newsletter section of our website for past issues and more information.
 
I am Having Issues with the E-Resources, Where Can I get Help?
We are pleased to offer tech appointments at the library two times a week; we are happy to help with any library related services. One hour appointments are available Wednesdays and Saturdays. Please call the library at 403-678-2468 or email info@canmorelibrary.ab.ca to schedule an appointment.
 
 
What are the Friends of the Library?
People of all ages and interests who believe in the importance of a strong and vibrant community library can join this volunteer organization. You will meet interesting people and will have the personal satisfaction of knowing that you are making a difference in your Library. You can participate in Friends activities and will be notified of upcoming meetings and events, plus you get to attend the book sale before the public.

Please visit About Us> Friends of the Library section on our website for more information.
 
Do you take Magazine and Book donations?
Unfortunately we do not accept magazine or VHS donations. We will however gladly accept book and DVD donations year round. If a donated item doesn’t end up going into our collection it will be put into our book sale where all proceeds come back to us. We accept all books except for dictionaries/ thesaurus/ encyclopedias, textbooks, and out dated non-fiction such as computer or medical books. All books must be in sellable condition.
If you are coming with a large donation please call ahead so we can make sure we are ready to assist you!  

Please go to the About Us>Donations section of our website for more information.


I’m visiting from another library that is a part of the Marigold Library System, may I borrow items?
Yes! We accept cards from anyone who has a card belonging to The Regional Automation Consortium (or TRAC).
 
I am visiting from outside of TRAC (ex. Calgary Public Library), may I borrow items?
Canmore Public Library is proud to be a part of the ME library card initiative. Go to melibraries.ca and sign up for the Marigold Library System. If you do not have a valid email address on your account, you won’t be able to sign up for the ME card; we can equip you with The Alberta Library Card (TAL). Ask a library staff member today for more detail.
 
For more information on Marigold and TRAC please visit the About Us> Marigold & TRAC section on our website.